Michael Kors is a globally recognized brand synonymous with luxury and style. Their extensive jewelry collection, featuring sterling silver, gold-plated pieces, and other materials, appeals to a wide range of consumers. Understanding the warranty offered on these pieces is crucial for ensuring your investment is protected. This article delves into the specifics of the Michael Kors jewelry warranty, addressing common questions and clarifying the scope of coverage. We will also explore related warranties offered by Michael Kors on other products, differentiating their coverage and outlining how to access warranty support.
Michael Kors Jewelry Warranty: The Basics
Your Michael Kors sterling silver jewelry is guaranteed by Fossil Group, Inc., the parent company of Michael Kors. This warranty covers manufacturing defects for a period of two (2) years from the original date of purchase. It's important to retain your proof of purchase, such as your receipt or online order confirmation, as this will be required to make a claim under the warranty.
The warranty explicitly covers manufacturing defects. This means that if your sterling silver jewelry exhibits defects resulting from flaws in the manufacturing process, such as breaks, cracks, or tarnishing due to inherent material flaws, you may be eligible for repair or replacement under the warranty. However, the warranty does *not* cover damage resulting from normal wear and tear, misuse, neglect, accidents, or unauthorized repairs. This distinction is crucial. Scratches, dents, or discoloration caused by everyday use are not covered under the warranty. Similarly, damage caused by dropping the jewelry, exposing it to harsh chemicals, or attempting repairs yourself will void the warranty.
What is NOT Covered by the Michael Kors Jewelry Warranty?
The exclusion clause is a critical part of understanding the warranty's limitations. The following are generally not covered:
* Normal Wear and Tear: This encompasses the expected deterioration of the jewelry over time due to regular use. This includes minor scratches, tarnishing (unless due to a manufacturing defect), and general fading of the material's finish.
* Accidental Damage: Damage caused by accidents, such as dropping the jewelry, impacting it against hard surfaces, or subjecting it to significant force, is not covered.
* Improper Care: Failure to follow proper care instructions, such as storing the jewelry appropriately or exposing it to harsh chemicals (like perfumes or chlorine), will void the warranty.
* Unauthorized Repairs: Attempting to repair the jewelry yourself or using an unauthorized repair service will invalidate the warranty.
* Loss or Theft: The warranty does not cover the loss or theft of your jewelry.
* Color Change (Except for Manufacturing Defects): While the warranty covers manufacturing defects that lead to color changes, it doesn't cover natural discoloration or fading due to normal wear and tear or environmental factors. This is particularly relevant for gold-plated pieces.
Making a Warranty Claim:
To initiate a warranty claim, you will need to contact Michael Kors customer service. Their website usually provides contact information, including phone numbers and email addresses. You will need to provide the following information:
* Proof of Purchase: Your original receipt or online order confirmation.
* Description of the Defect: A clear and concise description of the manufacturing defect you believe is covered under the warranty. Ideally, include photographs or videos showcasing the defect.
* Your Contact Information: Your name, address, phone number, and email address.
Michael Kors customer service will guide you through the process, which may involve sending the jewelry back for inspection. Depending on the nature of the defect and the availability of replacement parts, they may repair the jewelry, replace it with a comparable item, or offer a refund.
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